Customer Service:
Keeping your most Important Stakeholder Happy
The Customer Service function in organisations deals with the only provider of revenue, and is therefore, the most important stakeholder to the organisation. This program leads participants to understanding the customer needs and expectations, and how to fulfil, and exceed those, whilst still meeting the operation requirements of the organisation. As well, participants will also be able to practice assertiveness with difficult customers and guiding customers through the process of solving their problems.
In this two day workshop, participants will learn to:
Recognise that service delivery is the individual responsibility of each member of staff
Understand how their own behaviour impacts the behaviour of others
Develop more confidence and skills as a problem-solver
Communicate more assertively and effectively
Learn some ways to make customer service a team approach
If you have staff or teams who regularly engage with customers, are experiencing issues with the customer experience, or are creating a customer service system for your organisation, this is the program for you.
Click here to enquire about delivery or register your interest in this program:
* Required