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The ABCs of Supervising Others

This two-day workshop is designed to help participants overcome many of the problems supervisors encounter in their roles, whether they are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

Highlights of what participants will learn:

  • Help clarify roles and responsibilities of the new job;
  • Adjust to the new role with confidence and an assurance they can handle the position;
  • Develop their communication skills in listening, asking questions, and giving feedback to employees;
  • Develop a technique for making sure they give employees instructions that are clear and understood;
  • Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness;
  • Recognize the importance of being visible and available to employees;
  • Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

If you have supervisors who are new to the role, or are struggling in getting the performance from their staff they need, this is the program for you.

Click here to enquire about delivery or register your interest in this program:

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Training Program Menu


  • Developing Your People Programs
    • Time Management: Get Organized for Peak Performance
    • Getting Things Done: Personal Effectiveness Boot Camp
    • Negotiation Skills: A One Day Primer - Negotiating for Results
    • Influence and Persuasion
    • Stress Management
    • Stress Relief and Reduction - A One Day Primer
    • Managing Difficult Conversations
    • Conquering Your Fear of Speaking in Public
    • Conflict Resolution: Dealing with Difficult People
    • Business Writing That Works
    • Advanced Writing Skills
    • Business Etiquette: Gaining That Extra Edge
    • Building Self Esteem and Assertiveness Skills
    • Building Relationships for Success in Sales
    • An Introduction to CRM
  • Team Effectiveness Programs
    • Teamwork: Building Better Teams
    • Team Building: Developing High Performance Teams
    • Customer Service: Keeping Your Most Important Stake Holder Happy
    • Customer Service: Training: Managing Customer Service Teams
  • Supervisor Skills Programs
    • The ABCs of Supervising Others
    • The Professional Supervisor
    • Train the Trainer - A One Day Primer
    • Motivation Training: Motivating Your Workforce
    • Leadership Skills for Supervisors
  • Management Development Programs
    • Delegation: Effectively Allocating Work
    • Change Management: Transitioning the Organization
    • Conducting Effective Performance Reviews
    • Coaching: A Management Skill
    • Balanced Scorecard Basics
    • Budgets and Managing Money
    • Performance Mgmt: Managing Employee Performance
    • Talent Mgmt: Extracting Your People's Potential
    • Research Skills
    • Risk Management
    • The Essential Rules for a Successful Onboarding Program
    • Orientation Handbook: Getting Employees Off to a Good Start
    • Meeting Mgmt: The Art of Making Meetings Work
    • Human Resources Training: HR for the Non HR Manager
    • Working with Generations: Differences in the Workplace
    • Facilitation Skills
  • Leadership Skills Programs
    • Secrets of Effective Change Management
    • Strategic Planning
    • Introduction to Marketing Level 1
    • Emotional Intelligence
    • Developing & Maintaining a Succession Plan
    • Business Leadership: Becoming Management Material
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