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Emotional Intelligence

Is leading about what you know about your work, or how well you know how to manage people? There are always those who inspire others and seem to provide the momentum for the entire team. What makes great leaders truly extraordinary is not necessarily their IQ, but their EQ: their emotional intelligence. Developing an awareness of emotions (yours and others) means being able to make good decisions about people (who are, after all, emotional beings), and how to manage emotions in the workplace.

This one-day course teaches essential EQ skills to attendees, who learn how to effectively communicate to the various personalities they have in their staff and teams; the range of emotions, and how to manage them; the connections between physical and emotional health (and how stress may be managed effectively); how to validate emotion in others; and how to discuss emotions.

If you lead, manage or supervise staff, or want to introduce a consistent communications methodology across the organisation, this is the program for you.

Click here to enquire about delivery or register your interest in this program:

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Training Program Menu


  • Developing Your People Programs
    • Time Management: Get Organized for Peak Performance
    • Getting Things Done: Personal Effectiveness Boot Camp
    • Negotiation Skills: A One Day Primer - Negotiating for Results
    • Influence and Persuasion
    • Stress Management
    • Stress Relief and Reduction - A One Day Primer
    • Managing Difficult Conversations
    • Conquering Your Fear of Speaking in Public
    • Conflict Resolution: Dealing with Difficult People
    • Business Writing That Works
    • Advanced Writing Skills
    • Business Etiquette: Gaining That Extra Edge
    • Building Self Esteem and Assertiveness Skills
    • Building Relationships for Success in Sales
    • An Introduction to CRM
  • Team Effectiveness Programs
    • Teamwork: Building Better Teams
    • Team Building: Developing High Performance Teams
    • Customer Service: Keeping Your Most Important Stake Holder Happy
    • Customer Service: Training: Managing Customer Service Teams
  • Supervisor Skills Programs
    • The ABCs of Supervising Others
    • The Professional Supervisor
    • Train the Trainer - A One Day Primer
    • Motivation Training: Motivating Your Workforce
    • Leadership Skills for Supervisors
  • Management Development Programs
    • Delegation: Effectively Allocating Work
    • Change Management: Transitioning the Organization
    • Conducting Effective Performance Reviews
    • Coaching: A Management Skill
    • Balanced Scorecard Basics
    • Budgets and Managing Money
    • Performance Mgmt: Managing Employee Performance
    • Talent Mgmt: Extracting Your People's Potential
    • Research Skills
    • Risk Management
    • The Essential Rules for a Successful Onboarding Program
    • Orientation Handbook: Getting Employees Off to a Good Start
    • Meeting Mgmt: The Art of Making Meetings Work
    • Human Resources Training: HR for the Non HR Manager
    • Working with Generations: Differences in the Workplace
    • Facilitation Skills
  • Leadership Skills Programs
    • Secrets of Effective Change Management
    • Strategic Planning
    • Introduction to Marketing Level 1
    • Emotional Intelligence
    • Developing & Maintaining a Succession Plan
    • Business Leadership: Becoming Management Material
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