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Roaring Trade Business Success Engineers

Customer Service Training:
Managing Customer Service Teams

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organisation. This one-day workshop will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a re-energising time to build and expand from where they are now.

Highlights of what participants will learn:

  • Identify ways to establish links between excellence in customer service and their business practices and policies;
  • Develop the skills and practices that are essential elements of a customer service focused manager;
  • Recognise what employees are looking for to be truly engaged;
  • Recognise what customers are expecting and looking for;
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Click here to enquire about delivery or register your interest in this program:

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Training Program Menu


  • Developing Your People Programs
    • Time Management: Get Organized for Peak Performance
    • Getting Things Done: Personal Effectiveness Boot Camp
    • Negotiation Skills: A One Day Primer - Negotiating for Results
    • Influence and Persuasion
    • Stress Management
    • Stress Relief and Reduction - A One Day Primer
    • Managing Difficult Conversations
    • Conquering Your Fear of Speaking in Public
    • Conflict Resolution: Dealing with Difficult People
    • Business Writing That Works
    • Advanced Writing Skills
    • Business Etiquette: Gaining That Extra Edge
    • Building Self Esteem and Assertiveness Skills
    • Building Relationships for Success in Sales
    • An Introduction to CRM
  • Team Effectiveness Programs
    • Teamwork: Building Better Teams
    • Team Building: Developing High Performance Teams
    • Customer Service: Keeping Your Most Important Stake Holder Happy
    • Customer Service: Training: Managing Customer Service Teams
  • Supervisor Skills Programs
    • The ABCs of Supervising Others
    • The Professional Supervisor
    • Train the Trainer - A One Day Primer
    • Motivation Training: Motivating Your Workforce
    • Leadership Skills for Supervisors
  • Management Development Programs
    • Delegation: Effectively Allocating Work
    • Change Management: Transitioning the Organization
    • Conducting Effective Performance Reviews
    • Coaching: A Management Skill
    • Balanced Scorecard Basics
    • Budgets and Managing Money
    • Performance Mgmt: Managing Employee Performance
    • Talent Mgmt: Extracting Your People's Potential
    • Research Skills
    • Risk Management
    • The Essential Rules for a Successful Onboarding Program
    • Orientation Handbook: Getting Employees Off to a Good Start
    • Meeting Mgmt: The Art of Making Meetings Work
    • Human Resources Training: HR for the Non HR Manager
    • Working with Generations: Differences in the Workplace
    • Facilitation Skills
  • Leadership Skills Programs
    • Secrets of Effective Change Management
    • Strategic Planning
    • Introduction to Marketing Level 1
    • Emotional Intelligence
    • Developing & Maintaining a Succession Plan
    • Business Leadership: Becoming Management Material
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